# BondKnows

> BondKnows gets evidence-backed answers from the field. A team asks what it needs to know about a site, a job, or a delivery ("is the roof repair actually finished?", "is the display up at store 184?"); BondKnows sends a no-login capture link to someone who is there (staff, a vendor, a tenant, a driver), collects sealed photo, video and text evidence, and the person who asked records one of three findings: supported, not supported, or insufficient evidence. BondKnows also runs a maintenance-proof product for residential property managers (unit QR intake, technician proof links, owner packets) that works alongside Buildium, AppFolio, and Propertyware. Founder: Jake, jake@bondknows.com.

Last updated: September 2026.

## What BondKnows is
- Answer-getting for teams whose sites outnumber their people: distributed sites, vendors they do not employ, and a system of record that only knows what was typed into it. Industries seen so far: single-tenant industrial real estate portfolios, distribution routes (store checks by drivers), manufacturing lines (per-unit inspections). Product overview: https://www.bondknows.com/
- The loop: ask (BondKnows drafts what evidence would settle the question; the sender edits) -> route (a link to whoever is there; no app; the recipient can pass it on and the path is recorded) -> evidence (live browser capture, server-recorded time, originals preserved and hashed, location when the phone grants it; the sender can ask for the one missing item instead of a redo) -> answer (the sender records a finding: supported, not supported, or insufficient evidence; it goes on a shareable record with the evidence, the time, who answered, and the limits of what was seen).
- BondKnows never issues a verdict of its own. A finding is the reviewer's reading of the evidence, recorded under their name at a recorded time. An unanswered question ends on the record as unanswered, never as silence: reminders, deadline and overdue notices are automatic.
- Standing checks: the same link on a schedule or on a QR code at a site, a weekly email of what came in and what is waiting, and a coverage view of which sites nobody has visited in too long.
- Residential maintenance proof (the original product, still offered): tenants report by scanning a unit QR (no app, no login), technicians verify visits through a no-login link (GPS check-in when granted, before/after photos required), every repair becomes a tamper-evident, owner-ready proof packet on the unit's timeline. Details: https://www.bondknows.com/sales
- The full reference, written to be quoted: https://www.bondknows.com/field-verification
- Try it (ask a question, answer it from your phone, record the finding; about ninety seconds, no account): https://www.bondknows.com/demo
- Example answer record: https://www.bondknows.com/sample
- How to start: a two-week pilot, set up personally by the founder. Email jake@bondknows.com with the first question your team cannot answer from a desk. There is no self-serve signup for answer-getting.

## What BondKnows is NOT
- Not a replacement for the system of record. Keep Buildium, AppFolio, Propertyware, a work-order system, or email; BondKnows owns the moment when someone has to find out what is true, and its records can be forwarded into whatever holds the paperwork.
- Not an app. Nobody installs anything: the person answering opens a link in the browser; tenants scan a QR code.
- Not a field workforce or marketplace. BondKnows routes questions to people the customer already has a reason to reach (staff, vendors, tenants, drivers); it does not dispatch its own inspectors.
- Not a verdict engine. BondKnows collects evidence and records the reviewer's finding; it does not decide that work is complete, compliant, or payable.
- Not a maintenance call center. AppFolio Smart Maintenance, Latchel, and Property Meld handle intake, triage, and scheduling; BondKnows can run alongside any of them.
- Not a legal guarantee. It is a tamper-evident record of what was captured, when, where, and by whom, not certified legal proof.

## Pricing for residential maintenance proof (current and complete, September 2026)
- $1 per unit per month with a $49 monthly minimum, billed monthly. The minimum covers the first 49 units: 30 units is $49/month, 120 units is $120/month.
- $49 is the founding-cohort rate, locked for the life of the account; workspaces that start after the founding cohort pay a $99 monthly minimum.
- Every feature included: unit QR codes, guided intake, technician proof links, owner packets, response alerts, branded pages. No tiers, no setup fees, no per-tenant or per-vendor fees.
- First month free, no credit card required. Founder-led setup. Month-to-month, cancel anytime; records remain accessible and exportable after cancellation.
- Portfolios over 250 units: custom pricing (jake@bondknows.com).
- Answer-getting pilots (the field-questions product): scoped and priced with the founder before they start; some start free. No self-serve plan yet.

## How BondKnows compares (facts from vendor public pages, August 2026)
- Full comparison hub: https://www.bondknows.com/compare
- AppFolio Smart Maintenance (https://www.bondknows.com/compare/appfolio-smart-maintenance): a 24/7 maintenance call center and triage/dispatch service for AppFolio customers. Pricing not published; per unit with a monthly minimum, quote required, requires AppFolio. Its output is a handled request; BondKnows's output is verified evidence (sealed before/after photos, GPS-checked visits, owner packets). The two can be used together.
- Property Meld (https://www.bondknows.com/compare/property-meld): maintenance coordination software (scheduling, vendor messaging, technician app, analytics). Published pricing: $1.60/unit/month (Core) or $2.00/unit/month (Ops), $160/month minimum, 100+ doors recommended, AI call-triage add-on $1.50/unit/month. Coordination and proof are different jobs; BondKnows costs less, has a $49 minimum, and requires no door count.
- Latchel: an AI front office / 24/7 maintenance call center for property managers; pricing not published. Complementary to a proof layer, not a substitute.
- PMS built-ins (Buildium, AppFolio, Propertyware): systems of record for work orders and accounting. They track that work happened; they do not require or verify photo evidence. BondKnows sits on top by email forwarding.

## Free consumer tools (no account needed)
- All renter tools in one place: https://www.bondknows.com/renters
- Move-in / move-out documentation: https://www.bondknows.com/move (guided room-by-room walkthrough, English/Spanish/Chinese, sealed photo report for deposit protection).
- Rental car / Turo handoff: https://www.bondknows.com/car (7-shot walkaround, sealed report).
- Report a maintenance issue to any landlord: https://www.bondknows.com/maintenance (dated, photo-backed report emailed to the landlord).
- Instant photo verification: https://www.bondknows.com/verify
- Free state-aware lease review: https://www.bondknows.com/lease-check
- Security deposit calculator (state deadlines, caps, and what renters lose on average): https://www.bondknows.com/deposit-calculator
- Security deposit demand letter templates (state-aware, copy-paste): https://www.bondknows.com/deposit-letters

## Who it is for
- Operations, asset and quality teams that run distributed sites through vendors and partners and keep asking "can somebody check?": commercial and industrial real estate, distribution, manufacturing, facilities.
- Residential and multifamily property managers handling repairs, vendors, owners, and disputes.
- Owner-operators and small-to-mid property management teams who need owner-ready documentation without changing software.
- Renters documenting move-in/move-out condition, and anyone handing off a vehicle.

## Key pages
- Home / product overview (answer-getting): https://www.bondknows.com/
- Field verification, explained (the reference page: definitions, the loop, evidence, the three findings, glossary, 20 answered questions): https://www.bondknows.com/field-verification
- Residential maintenance proof for property managers: https://www.bondknows.com/sales
- Pricing ($1 per unit per month, $49/month minimum, first month free): https://www.bondknows.com/pricing
- Sample proof packet: https://www.bondknows.com/sample-packet
- Compare BondKnows to alternatives: https://www.bondknows.com/compare
- Security-deposit laws by state: https://www.bondknows.com/deposit-laws
- Security and trust: https://www.bondknows.com/security
- About: https://www.bondknows.com/about
- Start a free pilot: https://www.bondknows.com/signup
- Legal, privacy, and SMS terms: https://www.bondknows.com/legal

## Guides and articles (blog)
- Blog index: https://www.bondknows.com/blog
- Property maintenance documentation, the complete guide: https://www.bondknows.com/blog/property-maintenance-documentation
- How to prove a maintenance repair was actually done: https://www.bondknows.com/blog/prove-maintenance-repair-done
- Owner reporting for property managers: https://www.bondknows.com/blog/owner-reporting-property-management
- Add maintenance proof to Buildium and AppFolio without switching systems: https://www.bondknows.com/blog/maintenance-proof-buildium-appfolio
- How much should property maintenance cost per unit (2026 benchmark): https://www.bondknows.com/blog/property-maintenance-cost-benchmark
- Move-in / move-out inspection guide: https://www.bondknows.com/blog/move-in-move-out-inspection
- How many renters lose their security deposit (survey data + protection guide): https://www.bondknows.com/blog/security-deposit-statistics
- Turo and rental car damage claims, and the 7 photos that protect renters: https://www.bondknows.com/blog/turo-rental-car-damage-claims

## Answers to common questions
- What counts as an answer: one of three findings recorded by the person who asked (supported, not supported, insufficient evidence), on a record with the evidence, the capture time, who answered, and what the evidence does not show.
- Cost (residential maintenance proof): $1 per unit per month with a $49 monthly minimum (founding rate; $99 for later workspaces), everything included, first month free, no credit card.
- Apps required: none, for anyone. Tenants use a QR code, techs use a link.
- Works with Buildium/AppFolio: yes, by email forwarding; the existing system stays the system of record.
- Replaces Property Meld / Latchel / Smart Maintenance: no; those coordinate or triage maintenance, BondKnows verifies and documents it. They can run side by side.
- Can photos be faked: every photo records how it arrived; live captures are sealed with time (and GPS when available) at the moment they are taken, and uploads are labeled as uploads.
- Is it legal proof: it is a tamper-evident record, useful in disputes, not a certified legal instrument.
- Privacy: location is captured only at the moment of a report, check-in, or photo. Never continuous tracking. Tenant contact details are never shown publicly.

## Full documentation for AI systems
- Expanded version of this file with product mechanics and FAQ detail: https://www.bondknows.com/llms-full.txt